Last Updated Oct 27, 2025
Key Takeaways
Generated from the text of customer reviews
SimplePractice provides an all-in-one EHR platform designed for mental health providers. It is widely recognized for a user-friendly interface that unifies clinical workflows. Despite some user reports of telehealth reliability issues, its core strength remains in integrated scheduling, documentation, and billing for solo and group practices.
Our Verdict
SimplePractice stands as a premier, all-in-one solution for solo and small group mental health practices. Its pricing positions it as a premium investment, which is validated for providers requiring deeply integrated operations. We recommend it for insurance-based practitioners who prioritize a streamlined and efficient workflow over extensive customization.
Overall Rating
Based on 210 users reviews
4
Rating Distribution
Positive
73%
Neutral
17%
Negative
10%
Starting Price
Strating at $49
/month
What Is SimplePractice?
SimplePractice is specifically a mental and behavioral health EMR that caters to all requirements that modern mental health professionals face in running their practices.
The platform provides a suite of integrated features to simplify administrative tasks, enhance clinical workflows, and improve patient care - all within an easy-to-use HIPAA compliant system. It efficiently manages scheduling, documentation, billing, telehealth, and more, allowing practitioners to focus more on delivering quality care.
What Is SimplePractice Best Known For?
The software stands out with its integrated website builder that allows practitioners to easily create a professionally designed website directly within their EHR account. It provides responsive templates, free hosting, and centralized updates, making it easy to build and manage an online presence without additional tools.
How Much Does SimplePractice Cost?
The vendor offers the following three standard pricing options for solo practices:
- Starter – $49/month
- Essential – $79/month
- Plus – $99/month
Users can also add ePrescribe to any plan for $49/month/clinician, plus a one-time setup fee of $89. It also offers a 30-day free trial.
Disclaimer: The pricing is subject to change.
SimplePractice Integrations
Here is a list of third-party applications that SimplePractice software integrates with:
- iCal
- Stripe
- Microsoft Outlook
- Google Calendar
- Smartlink Health
How Does SimplePractice Work?
Here’s how you can get started with the software after its successful installation:
- Log in to the software using your credentials
- Manage your practice from any device with a modern web browser
- Schedule appointments and create new client profiles
- Complete documentation like intake forms, assessments, and notes
- Perform telehealth visits using built-in video conferencing tools
- Generate and send invoices to clients automatically via email or mobile app
- Accept online payments through the secure client portal
- Securely communicate with clients via the portal's messaging and file sharing
- Track treatment plans, goals, and customized outcome measures over time
- Submit electronic insurance claims to major providers via integrated clearinghouses
- Access customizable reports on finances, productivity, and key metrics to assess performance
Who Is SimplePractice For?
The software is suitable for both solo and group private practices in the health and wellness industry. It is typically used by:
- Mental health professionals
- Chiropractors
- Social workers
- Massage therapists
- Physical therapists
- Substance use counselors
SimplePractice Use Cases
Based on our analysis of user reviews and SimplePractice’s feature set, here are several scenarios where SimplePractice tends to be a good fit for practices.
Small / Solo Private Practices Needing Low Setup Overhead
The platform is well-suited for solo clinicians and small practices that want an intuitive, all-in-one solution without a steep learning curve. Users highlight that the system combines scheduling, notes, billing, and telehealth in a single platform, eliminating the need for multiple tools and streamlining day-to-day operations.
Clinics Wanting Shared Workflows And Team Collaboration
The platform is ideal for small group practices and clinics that prioritize shared workflows and team collaboration. Reviews highlight that the client portal further supports alignment by enabling clients to complete forms, request appointments, and receive reminders, which reduces administrative workload and improves overall communication.
Practices Needing Strong Insurance And Billing Support
SimplePractice is particularly useful for practices focused on streamlining insurance processing and payment collection. Users appreciate that SimplePractice supports easy filing of insurance claims. Additionally, automatic reminders and the integration of billing for overlooked charges make it easier for practices to stay on top of revenue cycle management.
Insurance-based Group Practices Adding Telehealth As A Permanent Service
The platform is engineered for group practices transitioning to a permanent hybrid service structure. It enables clinicians to manage a unified calendar for in-person and telehealth appointments while submitting compliant insurance claims for both session types through one system. This eliminates the specific challenge of maintaining separate billing protocols and clearinghouses for different modes of care.
SimplePractice User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Ease of Use / User-Friendliness / Onboarding | Telehealth / Connectivity / Reliability |
• 70% Positive • 15% Negative • 15% Neutral/Mixed | • 15% Positive • 55% Negative • 30% Neutral/Mixed |
Users consistently praise SimplePractice for being intuitive, straightforward, and easy to navigate. Many highlight quick onboarding, clear layout, and helpful templates. Reviewers frequently note that the system saves time and requires little training. | This feature attracts frequent complaints. Users report video call disruptions, connectivity problems, and technical glitches during sessions. While some find telehealth smooth, the negative experiences dominate. |
Integrated Features (Scheduling, Notes, Billing, Telehealth In One Platform) | Customization / Reports / Calendar Sync / Insurance Workflows |
•75% Positive •15% Negative • 10% Neutral/Mixed | • 20% Positive • 60% Negative • 20% Neutral/Mixed |
This all-in-one functionality is often highlighted as a major strength. Users value the seamless combination of scheduling, billing, telehealth, and client portal features in one system, reducing the need for multiple platforms. | Users often request more customization options for reports, calendar views, and form building. Complaints include limited reporting capabilities, insurance workflow inefficiencies, and a lack of flexibility in tailoring the system to practice needs. |
Templates And Documentation Tools | Customer Support And Onboarding |
• 70% Positive • 20% Negative • 10% Neutral/Mixed | • 20% Positive • 50% Negative • 30% Neutral/Mixed |
Treatment plan and progress note templates, as well as customizable intake forms, are praised for saving time and supporting documentation needs. Many reviewers find the Wiley Treatment Planner integration particularly helpful, though a minority mention limited customization. | Many reviewers describe customer support as slow, unhelpful, or difficult to reach. Frequent complaints include lack of phone support, delayed email responses, and unresolved tickets. Some also highlight frustrations with onboarding processes like migration, data import, and calendar syncing. Positive experiences do exist but are less common. |
Is SimplePractice Right For You?
e platform to support private practice, SimplePractice can be a strong option. Its integrated tools simplify daily workflows, from scheduling and documentation to billing and reporting.
The software also offers robust features for group practices, including tools for collaborative care plans and shared calendars. Your clients can benefit from convenient online scheduling and billing through the patient portal.
Overall, SimplePractice is HIPAA-compliant, trusted by more than 185,000 practitioners, and continues to be recognized with industry awards.
Still not sure if SimplePractice is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
